General terms and conditions for a webshop

  1. scope
  2. Contractual partner
  3. Conclusion of contract
  4. Right of withdrawal
  5. Prices and shipping costs
  6. delivery
  7. payment
  8. Retention of title
  9. Dispute resolution

Terms of Service

  1. scope
    These general terms and conditions apply to all deliveries by Art 21 GmbH (hereinafter Art 21) to consumers.
    A consumer is any natural person who concludes a legal transaction for a purpose that can predominantly neither be attributed to their commercial nor their independent professional activity.

  2. Contractual partner
    The purchase contract is concluded with Art 21 GmbH managing director Artur Pinecker,

Obere Schmiedgasse 6, 91541 Rothenburg odT, Commercial Register: Ansbach District Court, HR B 7090.

  • Conclusion of contract
    • The presentation of the products in the online shop does not represent a legally binding offer, but only an invitation to order.
  • Right of withdrawal
    • If you are a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or independent professional activity), you have a right of withdrawal in accordance with the statutory provisions.
  • Prices and shipping costs
    • The prices stated on the product pages include the statutory value added tax and other price components.
  • delivery
    • The delivery takes place only within Germany with DHL.
  • payment
    • Payment can be made either in advance or cash on delivery.
  • Retention of title
    The goods remain our property until they have been paid in full.

  • Dispute resolution
    The EU Commission has created an internet platform for the online settlement of disputes. The platform serves as a point of contact for the out-of-court settlement of disputes regarding contractual obligations arising from online sales contracts. More information is available at the following link: . We are ready to settle disputes with consumers to participate in a dispute settlement procedure before a consumer arbitration board or are obliged in accordance with XXX (specification of the legal norm or the contractual agreement). The responsible consumer arbitration board is: Universal arbitration board of the Federal Center for Arbitration eV, Straßburger Straße 8, 77694 Kehl am Rhein, www.verbü To resolve the disputes mentioned, we will participate in a dispute settlement procedure before this point.

Source: Online trade, guide through the legal framework of e-commerce taking into account the new consumer law, by lawyer Dr. Carsten Föhlisch / Trusted Shops GmbH and lawyer Dr. Christian Groß / DIHK German Chamber of Commerce and Industry, DIHK Verlag, 2nd edition 2018 ( )

Note: The sample is published with the kind permission of the authors.