FAQ - Frequently asked questions

Q: How do I care for my products properly?

Miniature clay houses: store in a dry place, dust occasionally with a soft cloth, do not place outdoors. Wooden models: protect from moisture, clean with a dry cloth, do not use aggressive cleaning agents. Amber: do not expose to direct sunlight, polish with a soft cloth, keep away from perfume and chemicals.

Are the miniature houses, wooden models and amber products handmade?

Yes, our miniature clay houses and detailed wooden models are handmade with great attention to detail. Our amber products are also genuine natural products that are individually crafted. This means that each piece is unique and reflects traditional craftsmanship.

How do I care for my products properly?

Miniature clay houses: store in a dry place, dust occasionally with a soft cloth, do not place outdoors.
Wooden models: protect from moisture, clean with a dry cloth, do not use aggressive cleaning agents.
Amber: do not expose to direct sunlight, polish with a soft cloth, keep away from perfume and chemicals.

What payment methods does the Rustikale Stube Rothenburg offer?

You can conveniently choose between various secure payment methods: PayPal, credit card, prepayment and purchase on account. All payments are processed via encrypted connections so that your data is optimally protected.

How long will it take to ship my order?

The delivery takes place only within Germany with DHL. The delivery time is up to 5 working days. We point out any deviating delivery times on the respective product page.